Privacy Policy

1. Introduction

Welcome to Passlo. We are committed to protecting your personal information and respecting your privacy. Passlo is a product of CodeYug (“we,” “our,” or “us”), based in Mumbai, India.

This Privacy Policy applies to our services across:

• Passlo Web Platform (passlo.in)
• Passlo Partner App (for event organizers, ticket issuers, and venue entry staff)

This policy explains how we collect, store, use, and protect your information when you interact with our applications, websites, and services.

2. Information We Collect

2.1 Attendee Information

Passlo does not conduct online ticket checkout or payment processing. Personal data for attendees is collected only when necessary for pass delivery or support:

• Issued Pass Information: Attendee name, mobile phone number, and pass tier provided by the event organizer when generating a digital entry pass.
• Support Communications: Name, email address, or contact details submitted voluntarily when reaching out for help or inquiries.
• No Payment Details Collected: We do not collect, process, or store credit cards, debit cards, bank account numbers, or payment gateway information.

2.2 Event Partner, Organizer & Staff Information (Passlo Partner App)

When organizers, managers, ticket issuers, or venue staff register or use the Passlo Partner App, we collect:

• Account Credentials: Name, email address, phone number, and assigned role (Owner, Manager, Ticket Issuer, Scanner/Staff).
• Organization / Event Details: Event titles, venue locations, timings, pass categories, and organizer contact details displayed publicly on event cards.
• Pass Issuance Logs: Records of passes issued by staff (recipient name, mobile number, ticket count, issue timestamp) for audit and admission tracking.

2.3 Automatically Collected Device & Technical Data

For platform security, stability, and authentication, our apps may collect:

• Device model, operating system version, and unique device identifiers.
• App performance diagnostics, crash reports, and system telemetry.
• IP addresses and authentication session tokens.

3. Device Permissions

The Passlo Partner App requests only permissions strictly essential for core functionality:

• Camera (Passlo Partner App): Used exclusively to scan attendee digital QR codes at event entry gates for ticket validation. We do not capture photos, record video, or access your photo gallery.
• Notifications (Optional): Used to deliver critical pass alerts, event updates, or staff status notifications. Can be enabled or disabled in device settings at any time.

4. How We Use Your Information

We process information to fulfill the following purposes:

• Generating and delivering cryptographically secure digital QR passes.
• Validating tickets at venue gates and preventing unauthorized or duplicate entries.
• Providing organizers with real-time attendance counts and entry verification logs.
• Enabling direct coordination between attendees and event managers.
• Maintaining system security, investigating fraud, and preventing counterfeiting.
• Providing responsive customer support via our dedicated support channels.

5. Data Sharing and Disclosure

We value your trust and do not sell, rent, or trade your personal information. Data is shared only under the following conditions:

• With Event Organizers: When an event pass is issued in an attendee's name, the respective event organizer and gate staff receive necessary verification data (attendee name, phone number, pass status) to facilitate venue admission.
• Infrastructure Service Providers: Trusted cloud infrastructure, database, and authentication providers (such as Google Cloud and Firebase) operating under strict data security and confidentiality obligations.
• Legal Compliance: When required by applicable law, court order, subpoena, or governmental regulation.

6. Data Security

We implement industry-standard administrative, physical, and technical safeguards to protect your personal data. All communication is encrypted via TLS/HTTPS, authentication tokens are securely managed, and role-based permissions ensure that staff only have access to events they are authorized to manage.

7. Data Retention & Account Deletion

We retain personal information only for as long as necessary to provide event management and pass validation services, or as required by statutory requirements. You may delete your account and associated personal data at any time by emailing us at passloapp@gmail.com or visiting our dedicated Delete Account page. Upon confirmation, personal data is permanently erased from active databases.

8. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us immediately, and we will take prompt steps to remove the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements in our platform, legal requirements, or operational adjustments. We will post updates on this page and revise the “Last updated” date. Your continued use of the Services after revisions indicates agreement with the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: