Privacy Policy

1. Introduction

Welcome to Passlo, an event ticketing platform by CodeYug (“we,” “our,” or “us”), based in Mumbai, India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Passlo and Passlo Scanner) and our web platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase event tickets
• Create or manage events
• Contact us for support

This information may include your name, email address, phone number, and payment information.

2.2 Automatically Collected Information

When you use our applications, we may automatically collect certain information including:

• Device information (model, operating system, unique device identifiers)
• Usage data (features used, time spent in app)
• Camera access (for QR code scanning functionality only)
• Push notification tokens (for sending event updates)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process ticket purchases and payments
• Send transactional emails and push notifications about your tickets and events
• Verify ticket authenticity through QR code scanning
• Provide customer support
• Detect and prevent fraud

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Event Organizers: When you purchase tickets, event organizers receive necessary attendee information
• Payment Processors: We use third-party payment processors to handle transactions securely
• Service Providers: We may share data with vendors who assist in providing our services
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of marketing communications

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at: