Delete Your Account
Submit an email request to permanently delete your account and associated personal data from Passlo.
Request Deletion via Email
Send an email request to passloapp@gmail.com
To permanently delete your account and all associated personal records, please email our support team from the email address registered with your Passlo account:
Support Email for Deletion
passloapp@gmail.comClick to open your email client with subject “Account Deletion Request”
Please include the following in your email:
- Registered Email Address: The email associated with your account
- Registered Phone Number: Your mobile number (if provided)
- Account Role: Event Partner / Organizer / Staff or Attendee
- Reason for Deletion: Optional feedback
Requests are verified for account ownership and processed within 30 days.
Data Retention & Erasure Policy
Permanently Deleted
- • Personal profile (name, email, phone number)
- • Authentication credentials & session tokens
- • Staff roles and gate scanning authorizations
- • Device tokens and notification preferences
Retained Under Statutory Rules
- • Anonymized attendance metrics (no personal identifiers)
- • Event audit logs retained as required by applicable Indian laws
- • Legal compliance and fraud prevention records
Account deletion is irreversible. Once confirmed, your credentials cannot be restored.